service

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Pre-sales Service

✅Communication and consultation of needs, online customer service, email or phone, etc.

✅Provide the most suitable solution (product type, functional requirements, budget, etc.)

✅Watch the video to verify the machine.

✅Video viewing of the manufacturing factory environment.

✅Welcome to visit our factory at any time.

✅You can test your samples on our machines.

✅Inspect the equipment quality and packaging process online or on-site.

Sales service

✅Confirm order information, product specifications, quantity, delivery date, etc.

✅Both parties confirm that the quotation is correct and the contract is signed.

✅Provide a variety of cross-border payment methods to ensure safe and convenient payment.

✅Report the equipment production progress to customers in a timely manner.

✅Equipment is debugged in the workshop before leaving the factory.

✅Provide debugging video or sample packaging pictures.

✅Ship on time and provide order tracking service.

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After-sales Service

🔧 Warranty policy: All machines enjoy one-year warranty and lifetime maintenance service. (Except for wearing parts)

✅ Training service: Chinese/English remote guidance, video technical support on how to operate the machine.

📞 Technical support: If there is a problem with the machine, online support is available, receiving customer questions through telephone, video, email, etc., and providing solutions within half an hour.

🚚 Packaging and transportation: Usually packed in high-quality export wooden boxes, delivery time 8-30 days global arrival (30 days for more distant countries/regions)

Service Advantages

Shuangcheng Intelligence always adheres to the customer-centric approach, and the professional team solves your worries through a complete pre-sales, sales and after-sales service system. We are committed to providing efficient, reliable and professional packaging machine equipment solutions to global customers to ensure that customers can get a satisfactory experience during the purchase and use process.